OPERATIONS REDEFINED
Raising the Standard (RTS Ops) provides hospitality founders and owners with the commercial sharpness required to excel in today’s demanding market. Led by Jay Howes, our consultancy delivers practical, standard-driven outcomes across the four pillars of hospitality success: People, Profit, Practices, and Protection. We bridge the gap between abstract strategy and day-to-day operational excellence, ensuring that consistency, accountability, and profitability are built into the very fabric of your business through structure and clear, actionable systems.
The Four Pillars of Operational Excellence
We focus on the critical areas that define hospitality success. Our consultancy provides practical, standard-driven support tailored to your specific operational needs.
Operational issues affecting your performance?
Tailored Operational Support
We offer flexible consultancy models that adapt to your specific operational needs. Whether you require a deep-dive into a single pillar—People, Profit, Practices, or Protection—or a full Business Health Check to reset your standards, our approach is commercially sharp and practical. We identify systemic issues and implement the structures necessary to drive sustainable growth and excellence.
Uncompromising Standards. Quantifiable Results.
We provide the structural accountability and commercial rigour required to navigate the complexities of modern hospitality. Our approach is direct, practical, and focused on raising the standard of your entire operation.
Industry-Leading Expertise
Led by Jay Howes, our consultancy is rooted in real-world hospitality leadership. We don't deal in vague coaching; we deliver sharp, actionable operational strategies that have been proven in high-pressure environments.
Measurable Commercial Gains
Our four pillars—People, Profit, Practices, and Protection—are designed to identify leakages and inefficiencies. We implement systems that protect your bottom line and ensure every standard contributes to your profitability.
Founder-Led Accountability
Whether you require a full Business Health Check or support in a single pillar, you receive direct involvement from an operator who understands the unique demands of the UK hospitality sector.
Operational Methodology
How We Raise the Standard
Our consultancy process is structured to provide clarity, accountability, and measurable results. We focus on high-impact interventions that improve the commercial health of your hospitality business.
01
Initial Discovery
We begin with a strategic consultation to understand your operational pain points, commercial goals, and specific challenges within your current structure.
02
Business Audit
A deep-dive review across our four pillars: People, Profit, Practices, and Protection. Jay personally evaluates your performance against industry benchmarks.
03
Strategic Roadmap
You receive a practical, non-vague action plan. We highlight risks, identify cost-saving opportunities, and provide a clear path to raising your standards.
04
Delivery & Support
Support is delivered either pillar-by-pillar or as a full operational transformation. We ensure systems are embedded and commercial performance is sustained.